IP-Tel Technologies is a company that offers solution for Customer Engagement (Call Center & Contact Center Solutions), Team Engagement (Unified Communication & Collaboration Solutions), Cloud Solutions for every business, Networking, Data Centers, Structured Cabling, IP Surveillance, CRM (Customer Relationship Management) etc. connecting your people with each other and with your customers. Acting as one single contact, IP-Tel Technologies designs, deploys, manages and supports real-time communication networks across multiple geographical locations.
We build and support sophisticated communication systems that deliver results for our clients. By creating fast and effective communications we increase your customer interaction, productivity and business performance. By carrying out ongoing health checks on your system, we make sure that it is secure and performing for your business.
We help international organizations operate across multiple global sites with ease. IP-Tel Technologies acts as your single international systems integrator. We provide physical and virtual client support across three continents, meaning you have direct and local contact with anIP-Tel Technologies engineer at all times.
When designing a communication platform we combine intelligent solutions with relevant technology. Our focus is on creating a flexible and adaptable system that allows you to meet your specific business objectives.
Phase one involves a comprehensive review of your communication network. This covers strategic, operational and technical factors. It is followed by independent, expert advice, identifying how we can improve the overall performance of your front and back office environments.
We use the latest in real-time, unified communication tools, to design innovative and sophisticated solutions for our clients. Depending on your requirements, our teams have the expertise to design complex multi-product integration platforms or single infrastructure implementations and upgrades
With significant integration experience across multiple vertical markets, we understand the tangible benefits of improving your technology.
Our deployment teams are made up of PMP and Prince2, Prince3 Project Managers. We have integrated these methodologies into our business processes for all project managed deployments. This ensures that installing or upgrading your system does not disrupt your business.
The quality and experience of our people means that you mitigate the risk of adopting new technologies and increase the speed and success of implementation.
After deployment, two account managers are aligned to your business to manage your communications platform:
A Commercial Account Manager with overall responsibility for your account to include:
- Account management
- Roadmapping – specific to your business and technical needs
- Quarterly account review
- Local, regional or global purchasing agreement for products and services
- Business and financial justification for investment
- Proposals and quotes
A Service Delivery Manager with overall responsibility for service and technical issues including:
- Service Co-ordination (design, delivery, installation and support)
- 24×7 service escalation
- Completion and delivery of service reporting, service reviews
- Resource allocation on account activity (reactive and proactive)
Our Account Managers are responsible for helping you match technology with your business initiatives. We run business and technology roadmap sessions at least once per annum so that you understand how and where technology is moving and the benefits for you
YourIP-Tel Technologies Account Manager and Service Delivery Manager will work with you to tailor make a support package that best suits your organization. We have invested in highly sophisticated service management platform that records, manages, tracks, assigns and schedules all client services activity.
Managed Services from IP-Tel Technologies include both reactive and proactive support. All services activity is channeled through the IP-Tel Technologies Support Centre which is modeled on the ITIL Service Management Framework. Our in-house operation teams act as your local, regional or international single point of contact.
Our Professional Services are delivered by highly skilled and technically qualified people, offering consultancy, project management and training.
At the heart of what we do in IP-Tel Technologies is keeping our clients delight. We do this by making sure they have support that is accessible, flexible, responsive and powered by the latest technology. This bespoke service is delivered through the IP-Tel Technologies Support Centre. It is unique to IP-Tel Technologies because it pulls together in one place, the skills, industry knowledge and technology that differentiate us in the marketplace.
IP-TEL CSC is a cleverly organized and structured support hub. It encompasses the framework, the technology and the people that you need to maintain your business critical communications technology. CSC is designed around the client not the technology. You control the level of support you need. You decide the priorities that impact your business. CSC manages your service requirements in two ways:
Proactively: Our advanced monitoring technology sends us an alert directly from your system when there is an issue.
Reactively: We react when you need us to.
At IP-Tel Technologies, our goal is to make communicating easy for you, your people and your customers. By combining best in class technology with subject matter experts, CSC is the support hub designed to ensure that your communications technology is stable and available.
Our technical teams are made up of highly skilled and experienced engineers. They are vendor qualified and certified to Tier 3 in the following technologies:
- Unified Communications
- Contact Centre
- Workforce Optimization
- Advanced troubleshooting and diagnostic skills
- Experienced approach to complex issues
- Senior Subject Matter Experts
Our professional services include covers 24X7 Support to our customers